The Spain Event

London

100.0%

positive feedback

activities listed

5 Supplier Reviews

Description

The Spain Event is run by a passionate team who’ve discovered the best activities in Spain and Portugal and love sharing them with their happy customers. Whether you’re celebrating a corporate event, birthday, stag or hen party or just fancy a weekend away, you can choose from a massive selection of fun activities in some great destinations including Lisbon, Barcelona, Madrid, Puerto Banus, Valencia, San Sebastian, Magaluf, the Canary Islands, Lloret de Mar, Marbella and the Algarve. Because they’re locals, their knowledge of these places is worth its weight in gold, offering customers tried and trusted personal experience. Memorable activities on offer range from a Beer Bike to Nude Life Drawing, Surfing to a Vineyard Tour and Cocktail Making to Paintballing plus many, many more. You know you’re in good hands as The Spain Event is proud to be considered the number one Spanish destination management operator.

Listings

Terms and Conditions

Alterations or Cancellations made by us or the supplier
(i). The booking is based on current schedules and event details, so consequently these may require minor changes. Wherever possible we will notify the client of any such changes before commencement of the booking. A minor change will be deemed to be any change which, taking into account the information given by the client to us at the time of booking, we nor the supplier could not reasonably expect to have a significant effect on the confirmed booking. In the event of minor changes no compensation is payable. Such changes do not entitle the client to cancel the booking or request an alternative booking.
(ii). In the event that there are significant changes to, or cancellation of the booking, prior to the commencement date of the booking, we will as soon as is reasonably practical notify the client. In these circumstances the client may accept the change and a refund of the difference in price between the price of the booking purchased and that of the substitute booking. The Client will also be entitled to a full refund In the case where the changed booking is superior to the one booked. In the case where the changed booking is superior to the one booked, the client may cancel the booking and receive a full refund and our apologies.
(iii) Significant changes to the booking will include the following: a change of accommodation to that of a much lower standard of accommodation for the whole or a part of the booking; the cancellation of an event forming part of the booking; a change to the price contained in the booking form.
(iv). In the event of changes to the booking after it has been agreed, we will provide the client with an alternative of the same or higher standard in the same or a similar area.
(v). In the event of loss or damage suffered by the group or changes to or cancellation of the whole or part of the booking due to reasons of unusual or unforeseeable circumstances beyond our or the suppliers’ control compensation will NOT be payable. By way of example, because of safety risks, adverse weather conditions, war, riots, civil strife or terrorist activity, industrial disputes, natural or nuclear disasters, fire, flood, shortage of water,epidemics, health scares, technical problems with transport or equipment, airport closures, and similar events beyond our control.
(vi). No compensation is payable if the booking is cancelled in whole or part due to an insufficient number of people required to make available the activity or event forming part of the booking.
(vii). Cancellation or changes may be made when safety conditions are, according to The Spain Event’s or its suppliers’ discretion, compromised. If cancellations occur in such circumstances We or our suppliers will make every effort to reschedule in line with client requirements, provided the client is not at fault.
(viii) When bad weather affects an activity the cancellation of the activity will be entirely at the discretion of the supplier who will consider the suitability of conditions for safety and comfort.
– Refunds will only be given when a supplier makes the decision to cancel for safety reasons. If a group does not participate in an activity which is deemed to be safe to take part in under the given conditions,  no refund will be payable.
– If an activity is cancelled or discontinued due to force majeure circumstances, or circumstances that are not foreseeable to us, and if a customer has incurred additional transport costs not included in our package, in order to be present at the starting point, no compensation will  be paid for these additional transport costs.
(ix) In case where local tax rates change during the booking period, you may be liable to pay more for the package. Please Section C (v).
(x) Specifically in the case of accommodation bookings (hotels and apartments), due to changing conditions and agreements held with suppliers, it is sometimes necessary for us to make changes to bookings after the booking is made. If changes are made we will always advise the client as soon as possible.If the alternative accommodation supplied is of lower standard (for example a switch from a 4 star to 3 star hotel) we will make a suitable adjustment in the package price via a refund. In cases where an enforced change in accommodation is to a higher standard or category, no refund will be made.

Alterations or Cancellations made by the client
(i). If the client wishes to cancel or make any alteration to the booking, the client must notify us in writing by email as soon as is reasonablypractical.
(ii). If the client wants to amend the booking or the numbers or members of the group after the booking form has been issued then there is no administration fee but you will incur any charges or costs imposed by the suppliers. In the event of certain major changes to the booking or the numbers of the group or the dates of the planned booking, this request may be treated as a cancellation of the initial booking and the booking of a new booking. In such cases cancellation charges may be incurred. We will advise the client if this is the case upon receiving request from the client to make amendments.
(iii). If the client arrives at any part of the booking with an increased number of guests, the new guests will not be covered by us and may not be able to join the activity or event. Unless otherwise agreed in writing they will also be charged at full premium rates directly.
(iv). You may cancel within 7 days of us receiving your deposit if the booking has been made with more than 40 days in advance. In this case, we will return your deposit within 30 days of receiving your cancellation. However, we will not return deposits paid within 28 days of your arrival date.
(v). Depending on the date of cancellation, you must pay the following cancellation charge:
– More than 4 weeks before the event is scheduled to take place: the full deposit amount (usually 20% of the total package price or sometimes a fixed amount like €35 per person).
– Between 4 and 1 week(s) before the event is scheduled to take place: 50% of the total package price.
– Less than 1 week before the event is scheduled to take place: 100% of the total package price.
(vi) “No Show”: If you or your group does not arrive in time for a stated activity, this will be deemed a “no show” with 100% cancellation fee.
Package Cost
(vi). If you wish to cancel on behalf of only some members of the group then the cancellation charges outlined above will apply pro rata but we may become entitled to cancel the event, and the group discounts may no longer apply. This may necessitate a further payment by you to pay the difference between the previous discounted price and the revised price.

Our Responsibilities
(i). We will use all reasonable care in the selection and use of suppliers of events and activities forming part of the agreed booking. To the best of our ability, we will ensure the suppliers provide a suitable, professional, legal and safe environment for the client.
(ii) Our responsibility is to ensure the elements that make up the event you have booked with us are booked with the suppliers and available to you. We arrange contracts for accommodation and other arrangements and events through suppliers who we have taken reasonable care to make sure have good reputations and run safe and efficient businesses. We will monitor and control the performance of our suppliers and judge their performance against the standards and customs in the region where these services are provided.
(iii) We will not be liable to compensate you for any damage or loss of enjoyment in respect of your event if failure of enjoyment was your fault or could not have been foreseen or the result of someone unconnected with your event. We cannot accept liability for any change, loss or expense which results from information not given prior to confirmation of the booking.
(iv) Photographs shown on our website or in marketing materials give examples of suppliers, places, buildings, hotels, restaurants, vessels, and vehicles which may be used in an activity or services provided by us. We reserve the right to use a variety of suppliers for activities and cannot show all of these on our website. The final supplier, place, building, hotel, restaurant,vessel, or vehicle may differ from the one shown in photographs for a given activity.
(v) The Spain Event does not accept liability in the following circumstances:
– If you or any member of your party is at fault. This includes but is not limited to; intoxication through drink or drugs, discourtesy, abusive,threatening or aggressive behaviour or failure to abide by on site rules, health and safety.
– If the failure is the fault of someone else not connected with providing the services which make up the holiday which we have confirmed to you.
– Any unusual or unexpected circumstances beyond our control, which we could not have avoided even if we had used all care possible.
– Any event which we or the supplier of any service could not help, expect, or prevent.
(vi). Any transport, activities, accommodation and other events are carried out subject to the supplier’s conditions of carriage, supply or contract, which will be notified to the client if they differ significantly from standard industry practice or upon the client’s request. If any supplier can exclude or limit liability under any international convention or foreign law we will rely on that exclusion or limitation.
(vii) In cases of hotel or apartment bookings, each supplier’s terms and conditions shall apply regarding check in and check out times. In line with normal industry practices and depending on hotel occupation, check in and check out times may vary. Especially in the case of apartment bookings, check-in may not be possible until after the time of arrival at a location. In these cases we will do our best to ensure our clients are provided a space to store luggage until full check-in later. Standard check-in times for apartment bookings in Spain and Portugal is 1600. Standard check out time is 1030. If clients wish to check in or out at different times, we will do our best to organise this on their behalf with the supplier but we do not make guarantees about this.
(viii) Where any cause of loss, damage or injury is due to The Spain Event suppliers, subcontractors, servants and/or agents, our acceptance of liability is subject to assignment to it of the claimant’s rights against the former and to the claimants co-operating with The Spain Event in any legal action it may take to enforce any right of subrogation or by way of any third-party proceedings.
(ix) We will offer such help as is reasonable in the circumstances to the group if any member suffers difficulties whilst participating in the booking.

The Client Responsibilities
(i). To ensure that all members of the Group are informed about the booking details and these terms and conditions.
(ii). To take full responsibility for client side administration and be responsible for the accuracy of information supplied, both prior to the booking and up until after the event has elapsed.
(iii). The client must inform The Spain Event in writing of any special requests (for example, special facilities for disabled people, dietary requirements, allergies, medical conditions) which it or any of the Group have so that The Spain Event. is able to make arrangements, as far as reasonably possible, to cater for them.
(iv). Some of the activities provided by The Spain Event. as part of booking require an element of physical activity on the part of the Group. The client will ensure that all members of the Group are physically able to take part in the booking, suffer no disabilities or conditions that may impair, restrict or endanger their involvement or that of other members of the Group’s involvement in the booking If the client has any doubts or concerns regarding any member of the Group’s participation in the booking these issues must be raised in writing at the time of booking, (for example asthma, high blood pressure,heart conditions, vertigo).
(v).We insist that you arrange holiday insurance for all of your party when you attend an event. We think this is very important. We are entitled to assume that either you have arranged your own cover or you are prepared to take the risk of being uninsured. Insurance cover will be subject to the policy conditions and any exemptions or excesses mentioned in your policy. It is therefore the responsibility of the client to ensure that adequate holiday insurance cover is provided for the Group.
(vi). To agree and progress with all payment timetables as set out above and on the booking form.
(vii). To ensure that all members of the Group comply with all activity/element timetables of the booking. Failure to keep to the timetables may result in either discontinuation of the event/activity or cancellation of the booking in either event. We will not be liable for any refund, compensation or anyother costs that may be incurred.
(viii).Any disability requiring special attention should be reported to The Spain Event at the time reservation is made. We will make every reasonable effort to accommodate special needs, but are not responsible for any denial of services by hotels and/or other independent suppliers. We regret that we are not able to provide individual assistance to travellers for walking, dining, getting on or off coaches and/or other forms of transportation included in packages. A qualified companion must accompany travellers requiring such assistance.
(iv). To ensure that all members of the Group act at all times in a safe, responsible and courteous manner, comply with all safety procedures (for the avoidance of doubt this includes an appropriate level of sobriety), listen and be present at all safety and information briefings relevant to the booking’s activities, make supervisors or any person in authority immediately aware of any equipment or site deficiencies or concerns, dress and/or equip themselves suitably for any event or activity as advised by The Spain Event and / or its suppliers (failing which as is deemed appropriate or suitable in the circumstances), and observe and obey all laws, requests (including the signing of any disclaimer) and conditions of use of any supplier, including accommodation, activity centres and entertainment venues.

Behaviour
The Spain Event by itself or its suppliers may end or cancel the booking, with no liability of reimbursement, if the behaviour of the Group or that of any person associated with the Group is likely in the opinion of us or its supplier’s to cause distress, damage, danger to or to annoy other customers, or other members of the Group, employees, property or anyone else.  This includes asking our guides, monitors or drivers to intermediate on behalf of groups to obtain illegal services or products, or to break local laws in any way.
If the party is found to be behaving in a way that results in affecting the standard performance of our suppliers and enjoyment by other guests, groups may be required to leave the premises – if this is the case groups will immediately forfeit all costs and any right to compensation, whether or not the booking has been completed, and be liable for any compensation sought by our suppliers.
If group’s behave in such a way that results in the supplier’s relationship with us being terminated, clients will be pursued for compensation by The Spain Event. If the Group is prevented from travelling because any person in authority thinks any member of the Group appears to be unfit to travel or likely to cause discomfort to or disturb other passengers, We will not be liable to complete the booking arrangements, and will not be liable for any refund,compensation or any other costs incurred by the Group.
We cannot accept liability for the behaviour of others in your accommodation and/or taking part in any activity and/or event, associated and or in the same environment forming part of the booking, or if any facilities or events are removed as a result of their action. In some instances groups may be required to sign agreement forms and or provide a damage and or behaviour deposit. If any occurrence of damage is obvious, groups will be pursued for recovery for the full amount of damage reimbursement, associated costs and any expenses incurred, including time and administration, in pursuing this recovery.

The Spain Event

About The Spain Event

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Terms and Conditions