How can we help you?

Frequently Asked Questions

How Fizzbox works

We’ve cut out the booking agent and put you directly in touch with venues via our online messaging service, so you save time and money.

There's no need to shop around, because unlike other sites, we charge absolutely no booking fees. You won’t find these activities cheaper anywhere else!

Our easy to use website lets you search by activity type or location. To make choosing a little bit easier, our activities feature 100% genuine reviews from our customers.

You won't find any tricky to read small print on our site, everything's transparent, with all the important information on every activity page, from age restrictions to dress codes.

In your Fizzbox account, you'll be able to view your message inbox, payment history, booking itineraries and any saved activities. From here you can also message the venue directly with any questions you have!

Once you've found an activity you like, select your chosen date, time and group numbers, along with any questions you want to ask, and click 'enquire'. The venue will get back to you quickly to confirm your activity and give you 24, 48 or 72 hours to make your payment. Simple!

Find your group activity

Choose a time and date

Talk to the venue online

Pay securely through Fizzbox

Why should I use Fizzbox?

Simply put, we save you time and money! We offer a huge range of activities at the lowest prices, with no nasty booking fees, and put you directly in touch with the venue. We only work with the best, verified venues and all activities have been tried and tested by us.

When should I book?

ASAP! Booking in advance means you’re more likely to bag the best activities, dates and times, plus that nice smug feeling that everything’s arranged and paid for.

Can I ring you to check availability for my chosen activity?

Unfortunately, we won’t be much help as we don’t hold the venues availability calendar. Just fill out the enquiry form on your chosen activity page. This will send a message directly to the venue who’ll be able to check availability for you.

The venue hasn’t responded to me. What do I do?

Please wait 48 hours (two business days) for the venue to respond.

What if the activity isn’t available on the date or time I want?

Our activities are very popular, that’s why we recommend booking ASAP but understand this isn’t always possible. If your chosen date or time isn’t available, the venue will reply to you via your Fizzbox inbox with a suggestion of alternative dates and times. Otherwise, please check availability with an alternative venue.

I require further information on the venue, activity and what’s involved. Who do I contact?

Just log into your account and message the venue directly via your inbox. This puts you in contact with the venue where they’ll be able to answer any burning questions you have.

Can you build a package for my group?

We’ve cut the booking agent out and put you directly in contact with the venue, via our online messaging service. We can’t build a package over the phone for you, but you can enquire for unlimited activities directly to the venues and build your own special day or weekend away yourself, putting you in complete control!

Can I pay in instalments?

No, the total balance will need to be paid within 24, 48 or 72 hours of the venue approving your booking.

Can I add another person to my booking?

Sure, just contact the venue via your Fizzbox account to let them know what changes you’d like to make however, this is subject to availability.

I would like to book an activity but there’s a minimum/maximum number that doesn’t fit with my group size. What can I do?

For now, these minimum/maximum numbers are fixed but we’re working on this – watch this space!

Do you cater for any dietary requirements?

Most of the venues we list offer alternative options but please message the venue directly and ask them for any specific needs.

Is there any flexibility with the set menus?

We offer a range of two and three-course meal options, each with a set menu. In order to give you the lowest possible price, there can be no deviations from the set menus.

What are your office hours?

Monday to Friday 9am-5.30pm

Saturday, Sunday and Bank Holidays we’re closed

What if my question isn’t answered here?

Please feel free to email us on info@fizzbox.com

I’m a supplier and would like to list my activities on your website. Who do I contact?

Please email info@fizzbox.com with details of your activity and contact information.

Do I have to pay from one card or do you offer a split payment service?

Currently you have to pay from one card but we're working on a split payment service! Watch this space..

Can I pay over the phone?

Unfortunately not. We can only accept online payments.

Will I get a receipt?

Once your payment has been made, you will receive a confirmation email. You will also be able to view your payment history and download receipts from your Fizzbox account.

What if someone drops out?

Send the venue a message via your Fizzbox account to let them know. Please note, most activities are subject to minimum and maximum numbers, detailed on the activity pages and your itinerary.

What if I have to cancel?

The cancellation period is detailed on each activity page, repeated before you make your booking and on your activity itinerary. Cancel before this date and you won’t be charged a penny.

How much deposit is required?

The deposit required is 20% of the total balance for your chosen activity.

How do I add people onto the booking now that I’ve paid a deposit?

You will first need to check with the venue whether they can accommodate more people in your booking – this can easily be done via the messaging service after logging into your Fizzbox account. Once the venue has approved the additional number of people, you will need to pay a 20% deposit for each extra person added on the booking. You’ll then be given 24, 48 or 72 hours to pay this in order to secure the additional numbers in your booking.

How do I reduce the number of people in the booking now that I’ve paid a deposit?

Firstly, you will need to check whether the venue has a minimum number required for your chosen activity – you can find this on each activity’s page. If you are over the minimum number required, just message the venue to reduce the numbers for your booking. Once the venue has approved your reduction in numbers you won’t be refunded 20% for their place but instead this amount will be offset against the final remaining balance.

Can I receive a full refund once I’ve paid a deposit?

The deposit is refundable in line with the venues cancellation policy. Please make sure you read each venue’s cancellation terms carefully or pop them a question about their terms on the messaging service. Please note, once you fall inside of the cancellation terms, you will no longer be able to receive a refund.

How do I pay in full?

The total remaining balance will be debited from your card automatically. Alternatively, you can pay the remaining balance in full at any time before this by logging onto your account.

Which card will the total remaining balance be taken from?

The final payment will be automatically taken, from the card you used for the deposit, 72 hours before the venue’s cancellation policy starts. But don’t worry, you won’t have to figure this out on your own! We’ll let you know the exact date and time your card will be automatically debited for the total remaining balance. As well as this, we’ll send out an email to you 24 hours before your card is automatically debited.

Can I change the payment card I’d like the full amount to be debited from?

If you’d like to pay the remaining balance before it is automatically debited from the card you paid the deposit with, then you can change your card details by logging onto your account and paying in full immediately. Otherwise, the card you paid the deposit with will be automatically debited 72 hours before the venue’s cancellation policy starts. Please note, we cannot refund you once you fall inside the venue’s cancellation terms.

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