Coronavirus Book with Confidence Guarantee

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Now that formal Government restrictions have eased within the UK, people are keen to get back out into the world, so our experiences are booking up fast! Get yours locked in soon to avoid disappointment, safe in the knowledge that we’ve got your back. We’re keeping our Coronavirus guarantee in place, just in case anything should change.

If your booking is directly affected by Covid-19 Government restrictions:

*terms apply

You'll be able to:
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Postpone your booking to a later date

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Swap your experience

(terms apply)

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Amend your group size

(terms apply)

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Request a full refund

If that’s not enough, remember we offer a book now, pay later option AND zero booking fees!

If your booking is not directly affected by Covid-19 Government restrictions, but you’re reluctant to go ahead:

You'll be able to:
postpone icon

Postpone your booking to a later date

swap icon

Swap your experience

(terms apply)

amend icon

Amend your group size

(terms apply)

freeze icon

Request a full refund

(terms apply)

Your convenience is our priority

Covid-secure venues

Our trusted experience providers have worked hard to ensure that their venues and activities are Covid-secure, for your safety and peace of mind. They’re ready and waiting to welcome you as soon as they’re allowed and will be happy to answer any questions you may have about Covid measures at their premises.

Our refund guarantee

In March 2020, we jumped into action as soon as the pandemic began to gather pace, cancelling and refunding every single affected booking within just two weeks! We felt it was important not to keep our customers waiting at such a stressful time and we commit to honouring this two-week turnaround time for any further affected bookings.

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Customer confidence

We’re delighted that so many people have taken the time to leave us lovely, positive reviews during the pandemic. Our Trustpilot page still has an ‘excellent’ score of 4.9/5! We’re very happy that we’ve been able to keep providing fabulous virtual experiences to keep people connected throughout this challenging time.

Furlough

The hospitality and events sector has had no choice but to utilise the Government’s furlough scheme. This means that some of our experience providers have less staff on duty and are taking a little longer than normal to respond to messages and confirm availability. They’re working as hard as they possibly can to give you the best possible service, and our in-house Fizzbox team are doing what they can to facilitate timely responses.