You'll be able to:
Postpone your booking to a later date
Swap your experience
(terms apply)
Amend your group size
Go virtual!
Request a full refund
Coronavirus Book with Confidence Guarantee
People are keen to get back out into the world this summer, so our experiences are booking up fast! Get yours locked in soon to avoid disappointment - safe in the knowledge that we’ve got your back with our Coronavirus guarantee.
If your booking is directly affected by Covid-19 restrictions:
If your booking is not directly affected by Covid-19 restrictions, but you’re reluctant to go ahead:
You'll be able to:
Postpone your booking to a later date
Swap your experience
(terms apply)
Amend your group size
Go virtual!
Request a full refund
(terms apply)
Your convenience is our priority
Covid-secure venues
Our trusted experience providers have worked hard to ensure that their venues and activities are Covid-secure, for your safety and peace of mind. They’re ready and waiting to welcome you as soon as they’re allowed and will be happy to answer any questions you may have about Covid measures at their premises.
Our refund guarantee
In March 2020, we jumped into action as soon as the pandemic began to gather pace, cancelling and refunding every single affected booking within just two weeks! We felt it was important not to keep our customers waiting at such a stressful time and we commit to honouring this two-week turnaround time for any further affected bookings.
Customer confidence
We’re delighted that so many people have taken the time to leave us lovely, positive reviews during the pandemic. Our Trustpilot page still has an ‘excellent’ score of 4.9/5! We’re very happy that we’ve been able to keep providing fabulous virtual experiences to keep people connected throughout this challenging time.
Furlough
The hospitality and events sector has had no choice but to utilise the Government’s furlough scheme. This means that some of our experience providers have less staff on duty and are taking a little longer than normal to respond to messages and confirm availability. They’re working as hard as they possibly can to give you the best possible service, and our in-house Fizzbox team are doing what they can to facilitate timely responses.