Brighton i360

London

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Description

Founded in August 2016, the British Airways i360 was designed by the team at Mark Barfield Architects who were also behind the London Eye. As with the capital’s famous landmark, the i360 was conceived to offer visitors a new vantage point, enabling them to experience spectacular views, in this case, of Brighton and Hove and the South Downs. The glass-domed passenger pod glides gently up a steel spire to a height of 138 metres where it offers those onboard a 360-degree panorama of the surrounding scenery. On a clear day, this can be as far as Beachy Head to the east (17 miles) and the Isle of Wight to the west (49 miles). Passengers can enjoy refreshments from the Sky Bar, which serves up local wines and drinks, and on landing they can visit the gift shop and restaurant. Situated along the seafront, the i360 beach building is at the heart of the newly regenerated terraces and arches which it helped to fund.

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Terms and Conditions

Arrival and during your visit
Ticket holders for British Airways i360 must arrive at the boarding gate at least 20 minutes before the flight time. If you miss your flight, we cannot guarantee entry to British Airways i360. We will, however, try to offer you an alternative flight on the same day if there is sufficient capacity.
All British Airways i360 flight visitors must hold a valid ticket for a flight before entering our boarding area. Tickets (whether paper tickets issued by us or e-tickets) must be retained at all times and be available for inspection by our staff throughout the visit. Any person attempting to gain admission to the flight without a valid ticket may be ejected from British Airways i360 and its surrounding area.
Behaviour
For the safety and enjoyment of all of our visitors, we reserve the right in our absolute discretion to refuse admission or remove from British Airways i360 anyone who has behaved in a manner which, in our opinion, is likely to affect the safety or enjoyment of other visitors or of our staff. Prohibited activities include:
•	Climbing any fencing, building or onto any part of the structure;
•	Consuming alcohol in areas that are not licensed;
•	Smoking inside the glass viewing pod, boarding area or inside British Airways i360 buildings. The only areas where smoking is allowed are the restaurants’ outdoor seating areas, the outside terrace adjoining our hospitality rooms and the boarding deck (only if the boarding deck has been booked exclusively and we have given our prior written consent to smoking);
•	Consuming food or drink not purchased at British Airways i360;
•	Undertaking unauthorised commercial or promotional activity;
•	Making unnecessary noise, (such as using radio sets, musical instruments or other electrical equipment);
•	Behaving in a way that is likely to cause annoyance to other visitors.
•	Being under the influence of drugs or alcohol;
•	Using threatening, abusive or insulting words or behaviour, or behaving in a manner which may provoke a breach of the peace;
•	Offering for sale or distribution any tickets, publications, merchandise, food, beverages or any other items without our consent;
•	Damaging or interfering with our property;
•	Throwing of any object or dropping objects from our boarding gate/toll booth terrace to the beach areas below; or
•	Committing a criminal offence.
We also reserve the right not to serve any visitor alcohol if we believe they are under the age of 18 years of old; under the influence of drugs or alcohol, of if we believe that serving them alcohol is likely to affect the safety or enjoyment of other visitors.
For the safety and comfort of all guests, suitable clothing, including shirt and shoes, must be worn at all times while visiting British Airways i360 premises, including in the shop, restaurant, tea room, ticket office and boarding area.
Prohibited items and searches
Security checks of visitors and/or their belongings are in place for the safety and security of all. We may request visitors to remove items from their bags or person to be searched separately including but not limited to belts, shoes, jacket, electrical items and liquids.
We use specialist search equipment that is harmless to the vast majority of visitors. If you have any concerns, or have been fitted with a medical device that your doctor advises should not be subjected to a scan – for example, a pacemaker – please bring this to the attention of a member of staff.
We reserve the right in our absolute discretion to refuse admission or remove from British Airways i360 or its vicinity anyone who is carrying any of the following items:
•	Articles which could cause injury, damage or annoyance such as a weapon, firework, a smoke bomb, a glass bottle, a flammable liquid (including cigarette lighters), an air horn, or an explosive device;
•	Articles which may be used to cause damage such as cutting implements, marker pens, rocks or paint amongst other things;
•	Banners or flags; or
•	An item which may be deemed to aid climbing up the tower or any other structure.
Please note that flameless electric ‘arc’ lighters are not allowed. These will be held by security for you to collect when you leave.
Confiscated objects are left entirely at the owner’s risk at all times. We accept no responsibility for the loss of or damage to any objects left with us. We are entitled to refuse to store any visitors’ objects at our sole discretion whether for public safety reasons or any other reason.
Lock knives and illegal items will be confiscated by security and sent off to police.
Information for families
Children under the age of 13 must be accompanied by a responsible adult, aged 18 years or over, and must remain under the supervision of that adult at all times.
Teenagers aged 13 to 17 years are permitted on a flight before 6pm without an adult supervisor, providing the maximum group size does not exceed five children. If your child looks younger than 13, we may ask them for photo ID as proof of age.
From 6pm (when the British Airways i360 changes to the Nyetimber Sky Bar), children aged under-18 years must be accompanied by a responsible adult aged 18 years or over.
Children aged 3 or under (that is, before their 4th birthday) are not charged for entry to the British Airways i360, but must have a ticket (and therefore must be booked in when you book a flight).
The glass viewing pod may only be hired by persons aged 18 years or over.
Children under the age of 18 are permitted in areas at British Airways i360 where alcoholic beverages may be available but will not be served alcohol. If you are lucky enough to look under 25 you will be asked to prove that you are aged 18 or over.
Due to space constraints inside the glass viewing pod, we encourage you to leave your buggy at home or to bring a small foldable one. At busy times, you may be asked to fold up your buggy or leave it at your own risk in our buggy park.
Visitors with disabilities, special needs and wheelchair users
British Airways i360 is fully accessible. People with a disability are entitled to free entry for their companion on Flights. A companion may be a family member, friend or registered carer.
Bookings for visitors with disabilities can be made online here, in person at our ticket office, or by phoning 03337 720 360. If you’d like to add other tickets to your basket, select “Buy More” at the checkout page. Visitors with hearing difficulties should preface the number with 18002 to use the Next Generation Text Service. Please note that no telephone booking fee applies to bookings for visitors with disabilities. Please provide us with as much information as possible about your access needs when you make your booking.
Assistance dogs are permitted at British Airways i360, but please advise us when you make your booking if you are bringing your dog. The assistance dog must remain under your control at all times. You must be confident that your assistance dog will not be distressed by travelling in the enclosed glass viewing pod.
There is a safety limit on the number of wheelchairs permitted on board the glass viewing pod on any one flight and therefore we recommend that you book your flight as early as possible. We keep a limited number of wheelchairs at British Airways i360 for use during your flight. These are available on a “first come, first served” basis from our shop, and are not available to pre-book. Your credit card details must be given as security, and we may charge you for £250 if the wheelchair is damaged or not returned.
Filming and photography
Visitors are welcome to bring hand-held cameras, mobile phones and video equipment to create images and footage for their own personal, non-commercial, non-promotional use. Photography is permitted in all areas of British Airways i360 except in the security area, at the photography green screen or photography sales point.
We regret that tripods and monopods (including “selfie sticks”) are not permitted at British Airways i360. Any media or commercial/promotional photography and filming must be approved in advance by our press office at pressoffice@britishairwaysi360.com or +44(0)1273 448 360.
We, or others authorised by us, may carry out photography and/or video recording and/or other monitoring (including CCTV) on or in the vicinity of British Airways i360, which may feature visitors. By accepting these terms (when you book), you consent that we, or those we have authorised, may use such images/footage indefinitely in any promotional, advertising or publicity material in any format whatever for commercial or promotional purposes without any payment to you. You also acknowledge and agree that copyright in these materials rests with us or such authorised party (as the case may be).
Flash photography may be used during your visit.
Pets and animals
Dogs are permitted in our beachside retail shop and West Beach Bar & Kitchen’s outdoor seating area.
No animals or pets of any kind, except guide or hearing dogs, are permitted within any other area of British Airways i360. You may, however, with our prior written consent, bring animals or pets on the outside terrace adjoining our hospitality rooms.
Bookings for our restaurant and tickets for other venues
Our restaurants are operated by Centerplate UK Limited (trading as Heritage Portfolio); registered in England and Wales with Company Registration No. 04242557 whose registered office is at Mitchell House, Town Road, Hanley, Stoke-on-Trent, ST1 2QA.
Our photography concession is operated by Magic Memories Group (UK) Ltd registered in England and Wales with Company Registration number 06786404 whose registered office is at Top Floor Middleport Pottery, Port Street, Stoke-on-Trent, Staffordshire, ST6 3PF.
From time to time, we may sell tickets for other events, attractions, meals or other things which are not provided by us but by another operator (Third Party Events). In this situation, we will make you aware of the terms and conditions of the relevant operator. We shall not be liable for any loss or damage which arises out of or in connection with or as a consequence of any Third Party Event including, but not being limited to, loss of profit, damage to or loss of property or items belonging to any person attending a Third Party Event and any personal injury to such a person (but only so far as such injury is not caused by our negligence).
Closure of British Airways i360 and adverse weather
We reserve the right, with or without prior notice, to shut all or part of British Airways i360 in adverse weather, for maintenance or a private event.
If possible, we will try to provide advance notice on our website and try to email any visitors affected by the closure. If this happens, we will offer you an alternative flight time, restaurant reservation time or cancel the ticket. If we cancel your ticket, we will refund you those monies you paid for the tickets, but we will not pay any other compensation to you (including no travel expenses or any other out of pocket expenses).
We reserve the right, whether due to adverse weather or maintenance, for the glass viewing pod to travel up to a lower height than usual. If we operate at a lower height then you have no right for a refund of those monies paid for the tickets, nor any other compensation.
The quality of the views experienced on board the glass viewing pod will vary according to the weather conditions, which is entirely outside of our control. In the unusual event that there is zero visibility from the glass viewing pod at all heights, then you will be entitled to receive a complimentary flight ticket for another date. If, however, there is a sea mist which results in zero visibility at ground level but the glass viewing pod rises above the mist, then no such complimentary flight ticket will be issued. You are not entitled to a complimentary flight ticket or refund if the views aren’t as clear on the day as your visit, as on other days of the year.
Our responsibility for loss or damage suffered by you
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking our contract with you or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
If an e-ticket which we have supplied damages a device or digital content belonging to you we will either repair the damage or pay you compensation.
Our right to change these terms
We may change these terms from time to time by posting changes online. We will try to bring changes to your attention but you are responsible for reviewing the terms each time you book so you are clear as to what terms apply.
Every time you book tickets and/or gift vouchers from us, the terms in force at the time of your booking will apply to the contract between you and us. We may revise these terms as they apply to your booking from time to time to reflect changes in relevant laws and regulatory requirements or for operational reasons.
If we have to revise these terms as they apply to your booking, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the contract if you are not happy with the changes. If you opt to cancel, we will arrange a full refund of the price you have paid, but we will not pay you any other compensation.
How we may use your personal information
We will use the personal information you provide to us:
•	to supply the tickets or gift vouchers to you;
•	to process your payment for the products;
•	if you agreed to this during the booking process, to inform you about news, special offers and events taking place at British Airways i360 but you may stop receiving these at any time by contacting us; and
•	if you have agreed to this during the booking process, to inform you about special offers from our sponsors and commercial partners.
We will only give your personal information to third parties (other than, where you have agreed, our sponsors and commercial partners) where the law either requires or allows us to do so, or where you have given us your permission to do so.
We will only send you emails if you specifically give us your consent to do so.
If you join our mailing list or buy tickets or gift vouchers from us, we will ask you to provide us with certain information about yourself which we will handle in accordance with the Data Protection Act 1998.
Other important terms
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
The contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. The European Commission provides for an online dispute resolution platform, which you can access here: http://ec.europa.eu/consumers/odr/. If you would like to bring a matter to our attention, please contact us at hello@britishairwaysi360.com.

Brighton i360

About Brighton i360

Description

Listings

Terms and Conditions