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Booking conditions relating to COVID-19 The safety of our staff and passengers is our main concern, so we will be following Government guidelines when operating. We ask that customers familiarise themselves with the guidelines before boarding and adhere to these guidelines at all times when on board. COVID-19 Secure Guidelines Table service only To ensure that a safe social distance of both guests and staff is respected and maintained all tables will seat a maximum of 8 people per table. The distance between tables has been increased in line with government recommendations for social distancing (1 metre apart). You will be given your table number on arrival to the vessel. When away from your table or walking around the vessel please wear an appropriate face covering. You can order drinks via an app on your phone or with a waiter/waitress. Drinks will then be delivered to your table. Customers cannot order drinks at the bar. Mandatory hand sanitising when boarding the vessel for all passengers and staff. Face masks/shields are mandatory for all staff. Customers should bring their own mask or will be provided with a face covering when on the pier prior to boarding. Masks are mandatory on entering the pier, in accordance with TfL terms and conditions. When on the pier we ask that you adhere to the two-metre guideline. The queuing point will be established outside of the pier entrance gate. You will be instructed by a member of crew when to board the vessel, at a safe distance. Please follow instructions on signs on the pier and vessel. When on the vessel we ask that you adhere to the 1 metre guideline. We have installed numerous hand sanitiser stations throughout the vessel that should be used frequently. The roof (weather dependent) and all windows and doors will be kept open to maximise the fresh air flow rate. All staff and passengers are subjected to mandatory temperature checks upon access to the vessel. Any passengers showing signs of symptoms of COVID-19 will be refused entry to the vessel. We are reinforcing the cleaning and disinfection of the venue regularly and ask for your cooperation in keeping the pier and vessel tidy. Music will be kept at a volume in line with current Government guidelines. All bookings are subject to vessel transfers and/or operational changes. We operate a strict over 18’s policy. Valid proof of identification is essential for EVERY customer. No identification will result in refusal of admission. A valid Passport or Driving License (full or provisional) is the only accepted form of ID.
Jewel of London, Festival Pier, South Bank, Belvedere Road, London , London, SE1 8XZ, UK
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