We understand that the uncertainty surrounding the COVID-19 pandemic may cause you to re-think your travel and event plans. Whether you already have a booking in place, or are planning an upcoming event, we will do whatever we can to support you at this time. We are continually monitoring the situation, including travel restrictions and updates that may impact you and your group.

Our main priority is your health and wellbeing, so we recommend that you follow the health and travel advice of relevant authorities.


Current bookings

We are an event booking platform, working with many activity providers and venues. Each provider has their own cancellation policy and these are likely to differ from company to company.

We therefore advise you to check your Fizzbox messaging portal for information and updates about your booking.  Please use the portal to contact your activity provider directly if you wish to amend your arrangements, or ask any questions about your booking.

 Log into your Fizzbox account via the website to:

  • Check your inbox for updates
  • Message your activity provider
  • Check your activity providers terms and conditions

Future bookings

If you are planning ahead and looking to make a new booking through Fizzbox, it’s important that you have the flexibility to cancel during this time of uncertainty. Our providers have their own cancellation policies and terms and conditions – we strongly advise you to check these prior to booking.

Remember to look into options for travel insurance to protect your arrangements, making sure that scenarios such as COVID-19 are covered.

Stay safe,

The Fizzbox Team